Wherever there are IT systems and networks, there are technical support and help desk teams. As such, there is a huge range of opportunities for both those looking for entry-level positions and those with more experience, qualifications, and certifications.
Many technical support workers work as part of the internal IT support team of larger organizations. This means they field requests for support primarily from members of other departments. Other provide support for systems and services offered to clients, meaning they fill a customer service role on top of providing IT support.
As such, many technical support providers work in full-time roles, often with permanent placement. However, those with specific knowledge on certain systems and software can also manage a lucrative career as a freelancer.
More info: Waterfall vs Agile
