Definitions for managed IT services

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Agents are integral to providing clients with a unified monitoring & management framework for their entire IT estate.

A small program MSPs use to gather information remotely about the status of machines and devices. Once installed, MSPs can manage systems, update programs, and resolve issues faster.

A combination of data backup and disaster recovery solutions that works cohesively to ensure an organization's critical business functions will continue to operate despite serious incidents or disasters and will be recovered to an operational state within a reasonably short period. 

An older, reactive style for delivering IT services and repairs to organizations in a fee-for-service framework. Essentially, a client contacts a break/fix technician to request upgrades, maintenance, or resolve issues after they’ve already occurred. In the break/fix model, technicians bill customers on a “per service” basis after completing the work. 

An MSP offering for SMBs. It includes virtualized hardware over a cloud computing environment, such as server space, network connections, IP addresses, load balancers, and other computer infrastructure that allow clients to build their own platforms. 

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